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What if I haven't received the SMS code

We send SMS codes to the phone number linked to your CoinByte account. Please note that:

  • Codes may take a few minutes to arrive
  • Each code is valid for 10 minutes
  • Your account will be locked if you enter the incorrect code 6 times within a short time frame

If you're not receiving the codes, try the following solutions:

  • Clear your browser or app cache and then request a new code
  • Try requesting the code from different CoinByte platforms: desktop browser, mobile browser, or mobile app

If you're still unable to verify your mobile number, consider using alternative methods. Follow the steps below to find out how:

1. Choose Google Verification as an alternative​

About how to set up Google Verification, please refer to Set up two-factor authentication.

2. Change another phone number​

About how to change another phone number please refer to Change your phone number.

If the above solutions still do not resolve the issue, please contact our customer support team by emailing [email protected] or via the online chatbot. Please use your email linked to the CoinByte account with login issue to contact us.