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Reset or Change Your Password

Regularly updating your password enhances security and prevents unauthorized access.
Weak or outdated passwords can make your account more susceptible to compromise.

Learn more about Password Requirements and Management to create the strongest possible password.


Reset a Forgotten Password

App

If you can't access to your account, you can reset your password.
  1. Select Forgotten your password? from the sign-in page.
  2. Type your registered email address.
  3. Select Next Step, you will receive an email to get the verification code.
  4. Finish the email verification and Google verification. Click Next Step.
  5. Step 1 Reset Password
  6. Enter and save a new password before returning to the sign-in page.

Change Your Password (Web only)

App

If you can access to your account, you can change your current password.
Currently, password changes are only supported on the web platform.


Please Note: For security purposes, you cannot withdraw funds or crypto within 24 hours after resetting or change your password.